Help & Support

Last updated: 2026-06-07

Welcome

This page answers common questions about Memori. For account-specific issues, use in-app Settings → Support or email [email protected]. We aim to respond within a few business days but do not guarantee a specific response time.

Sign in

Memori supports sign-in with Google or Apple only. We do not offer email/password registration. If sign-in fails, ensure you have a stable internet connection and try again. For Apple, use "Hide My Email" if you prefer a private relay address.

Adding memories

Use the + button to add photos, videos, or notes. Organize memories into folders from the Folders tab. Optional location tags require location permission when adding a memory.

Sharing

You can share individual memories via public links or invite others to folders. Sharing is off by default — you control when links are created or revoked.

Subscriptions

Memori offers Basic and Pro plans via the App Store or Google Play.

  • View plans in Settings → Premium
  • Cancel anytime in your store account settings (at least 24 hours before renewal)
  • Tap Restore purchases after reinstalling or on a new device

See Subscription terms for full details.

Delete your account

To permanently delete your account and data:

  1. Open Settings → Security
  2. Tap Delete account
  3. Confirm the action

This cannot be undone. Deletion removes your memories and account data subject to our backup retention policy (see Privacy Policy).

Biometric lock

Enable Face ID or fingerprint lock for private folders in Settings → Security. Biometric data stays on your device and is not sent to our servers.

Contact

Email: [email protected]
In-app: Settings → Support → Send a message

When contacting support, include your device model, OS version, and app version (shown in Settings → Support) to help us assist you faster.